We want you to be satisfied with your purchase and your experience with us. Due to sensitive nature of our products we honor 7 days return policy for all non used, non altered products except items that specified as a FINAL SALE.
Please contact us before returning items at
E-Mail: [email protected]
Tel: (224) 534-3969 (8am - 5pm Mon-Fri (CST) United States)
1829 Stanley St
Northbrook, IL 60062
If you return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS and DISCOUNTS become reversed.
20% On all items that costs between $0.01 to $49.99
15% On all items that costs between $50 to $99.99
10%:On all items that is over $100
Please make sure return your wigs in ORIGINAL, BRAND NEW CONDITION (unaltered, unworn, undamaged, free of chemicals, scents, perfumes, sweat and any type of shedding skin cells attached)
General Return Policy and Exchanges
*Undeliverable & Refused Packages*
Rejecting receipt of a package is considered returning the package without Shophairwigs.com's consent and may be subject to a 20% restocking fee. Any fees and shipping charges incurred will be deducted from any applicable refund amount.
Occasionally packages are returned toSHOPHAIRWIGS as an undeliverable for a variety of reasons. For undeliverable packages we can issue a refund for the order price or discuss reshipment options, depending upon the reason for the package being returned. Please note that if the reason for the returned package was not the fault of Shophairwigs shipping, a reshipped order with address correction is subject to a charge for the cost of shipping to send that order out again. If it was shipped by UPS often times there will be Return to Sender fee that UPS charges from Shophairwigs that will be added to redelivery or deducted from refund depending on case. Please contact SHOPHAIRWIGS.COM if your package for more information.