We want you to be satisfied with your purchase and your experience with us. Due to sensitive nature of our products we honor 7 days return policy for all non used, non altered products except items that specified as a FINAL SALE.

Please contact us before returning items at

E-Mail: [email protected]
Tel: (224) 534-3969 (8am - 5pm Mon-Fri (CST) United States)

Return Address:

1829 Stanley St
Northbrook, IL 60062

Return of Free Shipped Items

If you return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS and DISCOUNTS become reversed.

Restocking fees will vary depending on the cost of the item(s):

20% On all items that costs between $0.01 to $49.99
15% On all items that costs between $50 to $99.99
10%:On all items that is over $100

Please make sure return your wigs in ORIGINAL, BRAND NEW CONDITION (unaltered, unworn, undamaged, free of chemicals, scents, perfumes, sweat and any type of shedding skin cells attached)

Non-Returnable Items

  • FINAL SALE items
  • Any product that exhibits physical damage, any hair that is burned or missing hair pieces, and any hair that is missing the outside package.

General Return Policy and Exchanges

  • All requests for return or exchange must be made within 7 calendar days of the delivery. All items authorized for a return or an exchange must be received at our main office within 10 days from the authorization date. Any refusal of a delivery will be regarded as return and be disqualified for an exchange.
  • ALL returning merchandise must be in its original sell-able condition with the original packaging, including all of its contents. Otherwise, your return will not qualify for a refund. You are also responsible for the costs associated with return shipping. Authorized exchanges will be shipped at your expense.
  • We are not responsible for malfunction or manufacturer defects of electronic appliances or merchandise after 7 days from the date of delivery, after which you must contact the manufacturer for warranty and repairs.
  • You must ship the items back to us Only via UPS Ground, US Postal Service Priority Mail or US Postal Service Parcel Post.
  • We will not refund shipping and handling charges associated with returns and exchanges. If you are located outside the U.S., you are responsible for any taxes, duties and processing fees incurred as a result of returning or refusing package acceptance.
  • By requesting an exchange, you agree to be responsible for any fees incurred by us to process that exchange. All exchanges and returns will be considered final transactions.
  • Promotional codes or promotional shipping prices can not be applied to exchanges. Also no reward points can be used towards an exchange.
  • For exchange items the price that will be applied for the exchange is at the time we receive the exchange.
  • We will not be responsible for issuing a refund if we do not hear from you within 30 days after the items have been returned. After this period, the returned items will be disposed.

*Undeliverable & Refused Packages*

Rejecting receipt of a package is considered returning the package without's consent and may be subject to a 20% restocking fee. Any fees and shipping charges incurred will be deducted from any applicable refund amount.

Occasionally packages are returned toSHOPHAIRWIGS as an undeliverable for a variety of reasons. For undeliverable packages we can issue a refund for the order price or discuss reshipment options, depending upon the reason for the package being returned. Please note that if the reason for the returned package was not the fault of Shophairwigs shipping, a reshipped order with address correction is subject to a charge for the cost of shipping to send that order out again. If it was shipped by UPS often times there will be Return to Sender fee that UPS charges from Shophairwigs that will be added to redelivery or deducted from refund depending on case. Please contact SHOPHAIRWIGS.COM if your package for more information.